Return and Refund Policy

At Caring Express, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy below:

  1. Returns:

    • You have 5 calendar days to return an item from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Your item needs to have the receipt or proof of purchase.
  2. Refunds:

    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
  3. Shipping:

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately so that we can evaluate the issue and make it right.
    • We may require photographic evidence of the damage or defect before processing a return or refund.
  5. Exchanges:

    • If you need to exchange an item for a different size or color, please contact us to arrange for an exchange. You will be responsible for any price difference and shipping costs associated with the exchange.
  6. Exceptions:

    • Certain items are not eligible for return or refund, including perishable goods, personalized items, and gift cards.
  7. Contact Us:

    • If you have any questions about our return and refund policy, please contact us at 9004063137 or support@caringexpress.com.
  8. Policy Changes:

    • Caring Express reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

Thank you for shopping with Caring Express. Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding returns and refunds.